Cottontails Midi Brief

For peace of mind this Holiday season, we encourage you to do your Christmas shopping earlier than ever to ensure items arrive on time even with postage delays. 

All dates specified below are estimates only, and delivery before Christmas can not be guaranteed. Delay in delivery of goods once handed over to Australia Post is outside our control.

Also, please keep in mind that dispatch times for backorders may be longer when our suppliers are on holidays.

Backorder items with 3-5 day dispatch time:

• Express Shipping- order by 12^th December
• Standard Shipping- order by 5^th December
• WA & NT- Order by 28th November
• International Shipping- Varies, contact us for more accurate dates per Country 

Items available now:

• Express Shipping- order by 18^th December
• Standard Shipping- order by 13^th December
• WA & NT- Order by 10th December
• International Shipping- Varies, contact us for more accurate dates per Country

Backorder items with an dispatch estimate over 5 days:

• Please note that we cannot guarantee pre-Christmas delivery with any backorder items with an estimated dispatch time over 5 business day, as they are likely to be coming from overseas.

You can see the estimated dispatch time next to the add to cart button on any product page, for eg:

 -

Dispatch

• At Studio Europe, we have stock coming in on a daily basis. For each product where a size is not immediately available, dispatch times are advised on the product page. These backorder items are typically in stock within a week and are then sent off straight away.
• Items immediately available are usually dispatched on the same business day if ordered before 2pm Sydney time or next business day if ordered after 2pm.

Shipping

• Studio Europe offers free standard postage on  AU & NZ orders over $70.
• If you need your package faster, we offer an upgrade to Express Shipping.
• Please ensure your address is correct when ordering, we are not responsible for lost packages.

** Please note that Express shipping covers delivery time after dispatch only and cannot speed up advised dispatch time on back order items.

Shipping costs:

	Free Shipping	Standard Shipping	Express shipping
Australia	Orders over $70 AU	$7.95	$12.95
New Zealand	Orders over $70 AU	$12.95	$29.95
USA & Singapore	Orders over $120 AU	$24.95	$34.95

 

AUSTRALIAN ORDERS

Please allow 4-5 business days for domestic standard orders to arrive after dispatch. Express Post items are expected to arrive within 2 business days for metro areas.

For most accurate times, please check the Australia Post shipping calculator here

INTERNATIONAL ORDERS

Studio Europe delivers to destinations internationally via Australia Post's International Air Mail Service. We offer free shipping on orders over $70 to New Zealand or over $100 to other destinations.

For estimated shipping time please check the Australia Post shipping calculator here

Studio Europe offers an option to upgrade to an Australia Post International Express Service. With Australia Post International Express Service, delivery can generally be expected within 7 business days to any destination provided that the customs clearance in the destination country is completed in a timely manner. Studio Europe has no control over Customs clearance times.

 

Customs & Duties

Products shipped to destinations outside of Australia may be subject to local import duties and taxes. These taxes are levied once a shipment reaches its destination and are the buyers responsibility.

We have no control over these charges and they are not included in the purchase price. Should you decide not to accept the import taxes and / or levies once the goods have arrived in your country, Studio Europe will deduct any return freight costs from the refund total. However, if the return is necessary because of faulty product or incorrect delivery, no such charges apply.

Please contact your local customs office for up to date information on your countries policies.

 

Holiday periods

Please note that during holiday periods such as Valentine’s Day and Christmas, dispatch may be delayed for up to 48 hrs in accordance with Public Holidays. Also, please keep in mind that dispatch times for backorders may be longer when our suppliers are on holidays.

Once your order has left our warehouse, you will receive an email with a tracking number. Both standard and express orders are tracked.

Please ensure your address is correct when ordering, we are not responsible for lost packages.

Return / Exchange Policy

If you are not satisfied with your purchase, or size needs to be changed, you can send the garments back to us in original condition within 14 days of receipt.

• - Please note that we offer exchange or store credit only for non-faulty items. This includes change of mind or incorrect choice of size, style etc.
• - Refunds will be issued when an incorrect or faulty item is received, as well as when items are out of stock.
• - Store Credit can be use towards your next order at Studio Europe and is valid for 3 months from the issue date.

Returning Items

Studio Europe will only accept unworn and unwashed garments in original condition.

• - Backorder items are ordered for each customer so we are unable to offer a refund unless faulty. Exchange or store credit is offered in this case.
• - Please return items within 14 days from the delivery date.
• - Please note that we unfortunately cannot accept returns of underwear (bottoms) or hosiery unless faulty.
• - Please ensure your purchase is correct when ordering. If you are unsure about sizing, please refer to our size guide or email us.
• - Original shipping costs are non-refundable

Returns Procedure

Please email us at info@studioeurope.com.au if you intend to return goods to our store.

Studio Europe will provide you with a Return of Goods Form that must accompany any garment returned to Studio Europe. Garments returned to our warehouse without the correct documentation cannot be accepted and will be returned to the sender without refund.

• Please email us for Returns PO BOX address 

Return Freight

• - Unless faulty or incorrect items were received, all return costs are the responsibility of the purchaser.
• - Studio Europe cannot be held liable for items that are either lost or damaged on their return journey to our warehouse. Studio Europe recommends using a traceable and insured postal method for return of goods.

International Returns

Goods returned to Studio Europe from countries other than Australia need to comply with Australian Customs Importation requirements. This requires packages to be clearly marked with RETURNED GOODS on the outside of the packaging as Studio Europe will not accept any importation charges that may be imposed on us by Australian Customs Authorities, due to incorrectly marked packages or product declaration. 

For further information on Australian Customs, please visit their website at www.customs.gov.au