Contact us at firstname.lastname@example.org with a request for a returns form that must accompany your return delivery. Please note that unless item is faulty or the incorrect item was sent, return costs are the responsibility of the customer. We offer only store credit and exchange for change of mind purchases. Store credit can be used within 2 months of receipt. Please see our returns section for full details.
Please contact us with photos of your incorrect or faulty garment and we will provide a returns slip as well as a return shipping label for an exchange.
Store credit is issued in the form of a Gift Card to the value of the item that was returned. Gift cards can be used at checkout by entering the code provided.
There is an estimated dispatch time for every item that is not immediately available in our warehouse. These are backorder items or items expected to arrive in our warehouse within the week. Items without an estimated dispatch date are available in our warehouse for dispatch on same or next business day. Please note that paying for express shipping does not affect dispatch time, only shipping times.
Due to the amount of products listed on Studio Europe, occasionally an item or style will be out of stock or discontinued by our supplier before we can adjust the website. Cancelled orders are refunded same day.
Sometimes we may experience shipment delays from our suppliers. It is our policy to split orders so that we can dispatch available items immediately and customer needs to only wait for backorder items. We cover all extra costs of multiple shipments. However, if you would prefer to receive your order as a single shipment, please inform us.
Certainly! Simply click the Login/Register button on the top bar and enter your details to create an account. Alternatively if you had an account on our old website, you can email us at email@example.com and we can send you a link to update your password and reinstate your account.