Dispatch
- At Studio Europe, we have stock coming in on a daily basis. For each product where a size is not immediately available, dispatch times are advised on the product page. These backorder items are typically in stock within a week and are then sent off straight away.
- Items immediately available are usually dispatched on the same business day if ordered before 2pm Sydney time or next business day if ordered after 2pm.
Shipping
- Studio Europe offers free standard postage on AU & NZ orders over $70.
- If you need your package faster, we offer an upgrade to Express Shipping.
- Please ensure your address is correct when ordering, we are not responsible for lost packages.
** Please note that Express shipping covers delivery time after dispatch only and cannot speed up advised dispatch time on back order items.
Shipping costs:
|
|
Free Shipping |
Standard Shipping |
Express shipping |
|
Australia |
Orders over $70 AU |
$7.95 |
$12.95 |
| New Zealand | Orders over $70 AU | $12.95 | $29.95 |
|
USA & Canada |
Orders over $100 AU |
$19.95 |
$34.95 |
AUSTRALIAN ORDERS
Please allow 4-5 business days for domestic standard orders to arrive after dispatch. Express Post items are expected to arrive within 2 business days for metro areas.
For most accurate times, please check the Australia Post shipping calculator here
INTERNATIONAL ORDERS
Studio Europe delivers to destinations internationally via Australia Post's International Air Mail Service. We offer free shipping on orders over $70 to New Zealand or over $100 to other destinations.
For estimated shipping time please check the Australia Post shipping calculator here
Studio Europe offers an option to upgrade to an Australia Post International Express Service. With Australia Post International Express Service, delivery can generally be expected within 7 business days to any destination provided that the customs clearance in the destination country is completed in a timely manner. Studio Europe has no control over Customs clearance times.
Customs & Duties
Products shipped to destinations outside of Australia may be subject to local import duties and taxes. These taxes are levied once a shipment reaches its destination and are the buyers responsibility.
We have no control over these charges and they are not included in the purchase price. Should you decide not to accept the import taxes and / or levies once the goods have arrived in your country, Studio Europe will deduct any return freight costs from the refund total. However, if the return is necessary because of faulty product or incorrect delivery, no such charges apply.
Please contact your local customs office for up to date information on your countries policies.
Holiday periods
Please note that during holiday periods such as Valentine’s Day and Christmas, dispatch may be delayed for up to 48 hrs in accordance with Public Holidays. Also, please keep in mind that dispatch times for backorders may be longer when our suppliers are on holidays.
Once your order has left our warehouse, you will receive an email with a tracking number. Both standard and express orders are tracked.
Please ensure your address is correct when ordering, we are not responsible for lost packages.
