Returns & Exchanges
Return or Exchange Policy
Studio Europe is pleased to offer a satisfaction guarantee for all items purchased from us, including clearance items. If you are not satisfied with your purchase, or size needs to be changed, you can send the garments / accessories back to us in original condition.
Please note that we offer exchange only or store credit for change of mind or for incorrect choice.
You are entitled to a full refund for wrong item received or faulty items, as well as when items are out of stock.
Store Credit can be use towards your next order at Studio Europe and is valid for 2 months from the issue date.
Studio Europe will only accept unworn and unwashed garments in original condition with manufacturers tags attached. Please return items within 14 days from the delivery date.
Please email us at firstname.lastname@example.org if you intend to return goods to our store.
Studio Europe will provide you with a Return of Goods Form that MUST accompany any garment returned to Studio Europe. Garments returned to our warehouse without the correct documentation cannot be accepted and will be returned to the sender without refund.
Unless faulty or incorrect items were received, all return costs are the responsibility of the purchaser.
Return Freight Liability
Studio Europe cannot be held liable for items that are either lost or damaged on their return journey to our warehouse. Studio Europe recommends using a Registered and Insured Postal Method for return of goods.
Goods returned to Studio Europe from countries other than Australia need to comply with Australian Customs Importation requirements. This requires packages to be clearly marked with RETURNED GOODS on the outside of the packaging as Studio Europe will not accept any importation charges that may be imposed on us by Australian Customs Authorities, due to incorrectly marked packages or product declaration.
For further information on Australian Customs, please visit their website at www.customs.gov.au